Appraisals Case Studies

Over 95% of our appraisals were rated Very Good or Outstanding

At a Glance

Total appraisals

Over 2,800 (2022-2026)

Where we've worked

  • UK
  • Channel Islands
  • Gibraltar
  • Internationally for independent practitioners (including Europe, Australia and the Caribbean)

What people say

“The one thing that I have noticed is that the doctors feel more empowered after their appraisals, which then drives positive change.”

Dr Richard Baynham • Previous SP for Gibraltar

Supporting a Designated Body Following Regulatory Review

Context

A designated body was asked to bring in external appraisal coordination following a review by the GMC

The Challenge

  • Low appraisal completion rate
  • Increased regulatory scrutiny
  • Need for rapid, demonstrable improvement

Our Approach

  • Immediate review of appraisal processes
  • Creation of an accurate list of doctors requiring appraisal
  • Strengthened coordination and oversight
  • Full re-training on appraisal for all appraisers
  • Clear communication with appraisers and doctors
  • Proportionate, risk-based prioritisation

The Outcome

  • Appraisal completion increased to 97%
  • Identification of doctors outside of the system
  • Achieved within 7 months
  • 45% reduction in missed appraisals
  • Improved confidence in governance and oversight

Rapid Support for a new Doctor

Context 

A new doctor required appraisal support within a tight timeframe.

Our Response

  • From first contact, to completed including: onboarding with the commissioner including Right to Work checks, appropriately collated patient and colleague feedback, facilitating and signing off the appraisal, in under three weeks
  • Appraisal completed in time for revalidation deadline with one week to spare
  • Clear guidance, structured preparation and responsive coordination

Outcome

  • Timely appraisal completion
  • Reduced anxiety and administrative burden
  • Clear next steps for ongoing appraisal

Ensuring Continuity When an Appraiser Becomes Unavailable

Context

An appraiser was unable to complete an appraisal due to health reasons, creating a potential delay.

Our Response

  • Discussion with the appraisee about their requirements for going forward
  • Alternative appraiser identified and briefed
  • Original appraisal timing was maintained
  • Appraisal completed in under 24 hours

Outcome

  • No missed appraisal
  • No escalation required
  • Maintained confidence for both doctor and designated body

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